Cancellation and Withdrawal
Last updated 30 August 2026.
Right of withdrawal (EU consumers)
If you are a consumer in the EU, you have 14 days to withdraw from a distance contract without giving a reason. To withdraw, email support@codekudo.com with a clear statement that you are withdrawing. We refund within 14 days of receiving it, using the same payment method.
Digital content is the exception. Credits and platform access are digital content supplied immediately. The checkout page states this before you pay: by completing the purchase you ask for immediate supply and acknowledge that your withdrawal right ends once supply begins.
We refund anyway if you have not used it. If you ask within 14 days and have spent no credits, we refund in full — the statutory rule is a floor, not a ceiling, and we would rather return the money than argue about whether supply had begun.
Business purchases are not covered by the statutory withdrawal right.
The short version
There is no subscription to cancel right now. The only thing on sale is one-time lifetime access, so nothing renews and nothing needs cancelling. The withdrawal right above still applies to that purchase.
Lifetime access
There is nothing to cancel — no recurring charge exists. Lifetime access means the platform stays open to you for the operational life of the service. See the terms for what happens if the service is ever discontinued.
Credit packs
Top-up packs are a one-time purchase of a consumable. They never expire, so there is no renewal to cancel and no expiry to race.
If something is actually broken
Cancellation is not the answer to a bug. If an AI action fails on our side, the credits for it are returned automatically — you do not need to ask. If something is wrong and credits were consumed anyway, email support@codekudo.com with what happened and we will put the credits back.
Chargebacks are the slowest possible route: they cost us a fee, close the account, and take weeks. Emailing us is faster and we would rather fix the problem.